How can we help you?

Please see our FAQs below. If you are unable to find the information you are looking for, please contact Customer Services on orders@wigmoremedical.com or call 020 7491 0150.

Setting up My Wigmore Portal

Q1. I already have a Wigmore Medical account, why do I need the on-line Wigmore Portal?

The My Wigmore Portal will allow to you place all your orders on-line, and will even allow you to create prescriptions on-line, ensuring that you do not have post original prescriptions as well. You will have access to all your previous orders and preferred products. You will still benefit from Wigmore offers and next-day delivery.

Existing Wigmore Medical customers will be invited to join the My Wigmore Portal. You will be sent a temporary password and pin to the email address currently on your Wigmore Medical account. The invitations will be staggered to ensure an orderly migration. If you have not received this information please click here to request temporary sign in details. You will be asked to confirm the details Wigmore currently holds and upload an eSignature and photographic identification if you are the account holder or a prescriber.

You will only be able to change the email address linked to your account when you first sign in to the My Wigmore Portal. Please ensure that the email address used to access your account is secure and is not used by someone else. Wigmore Medical will review your account for fraud prevention before it will go live. Remember to keep your password and pin stored in a safe place.

For further information, please see this short video and/or this step-by-step guide.

Go to the Wigmore Medical homepage and click on Create My Account. Fill in the requested information, and upload an eSignature and photographic identification if you are the account holder or a prescriber Wigmore Medical will review your account for fraud prevention before it will go live. Remember to keep your password, pin and username stored in a safe place.

For further information, please see this short video and/or this step-by-step guide.

Anyone who works within the medical and aesthetics industry can apply to set-up a Wigmore Medical account, including doctors, dentists, nurses, pharmacists, business owners and beauticians. However, to be able to order prescription-only medicine and certain skincare products, you will need a trained, registered prescriber set-up on your account. If you apply to have an account and are not in the medical or aesthetics industry, your account application will be rejected. If you have any questions about this, please contact Customer Services who can answer specific queries.

Wigmore Medical reserves the right to refuse an application for any reason.

For further information, please see this short video and/or this step-by-step guide.

You are able to update your contact details and add new addresses to your account via the My Wigmore Portal; any changes will be reviewed by Wigmore Medical for fraud prevention before being accepted. If you wish to make changes to your eSignature or photographic identification, you will need to contact Customer Services directly.

For further information, please see this short video and/or this step-by-step guide.

Yes, accounts can have more than one prescriber. Each prescriber will have their own sign in details, and their patients and prescriptions will only be visible to them.

If you forget any of your sign in details, please click on the link in the sign in section and to request new details.

Placing an order

Sign in to your My Wigmore Portal, and start adding products to your bag. You will have the option of adding products for stock use or Rx or a mix, depending on your eligibility. Each user can add their own products to the bag before the account places the order, taking advantage of one delivery charge for one large order. Different levels of users will have access to different products, for example, only registered prescribers will be able to add POMs to their bag.

When creating prescriptions, the prescriber will have the option of creating new patients or choosing current patients, and confirming the product and amount. The prescriber will also confirm that they have had a face-to-face consultation with the named patient within the past six months and that all the products listed in the prescription will only be used for that named patient. Wigmore Medical reserves the right to limit quantities of medication on prescriptions.

Your order will be sent to Wigmore Medical, which will either confirm the order via the portal or contact you for further information. Wigmore Medical reserves the right to refuse to fulfil any order for whatsoever reason.

For further information, please see this short video and/or this step-by-step guide.

You can check the progress of your order by contacting Customer Services by email or telephone.

When a prescriber creates a prescription for unlicensed medicine, they need to state the medical indication for that particular patient and that particular medicine as per MHRA guidance.

Wigmore Medical monthly offers will be displayed when you add products to your shopping bag, also under the Offers tab in your My Wigmore Portal.

If it is a prescription order, you can edit the order until it has been eSigned. After this time, the prescription order is locked and cannot be altered. Once an order has been confirmed by Wigmore Medical it may only be edited by contacting Customer Services.

All account holders can place an order up to 3:30pm for Next-Day delivery. You can specify before 9am, before 10am or before 12pm deliveries. There are additional charges for these options. Orders can also be delivered on Saturdays.

Orders can be sent by courier on a next-day delivery service, or by Royal Mail on a registered First-class or registered Special Delivery.

Unfortunately, all on-line orders have to be delivered by Wigmore Medical and cannot be collected from Wigmore Medical directly. If you would like to place an order for collection from Wigmore Medical, please contact orders@wigmoremedical.com.

We can only present you with this information when you have logged in to the My Wigmore Portal. Prescription only medicines will have a prescription price and a stock price. Rx prices are only available to registered prescribers with a valid registration number or pin.

Yes, you are able to see previous orders on your My Wigmore Portal. However, orders made before you registered to the My Wigmore Portal will not be available. If you need to see earlier orders or invoices please contact Customer Services or the Accounts team on finance@wigmoremedical.com. Prescriptions will remain viewable on the portal for two years only.

Our packaging for cold-chain products gives 48 hours of protection, however, with such products we err on the side of caution, and will only send out an order if it will be delivered the following day. Cold-chain products can be delivered on a Saturday following a Friday order, however, such delivery is chargeable.

If you wish to return a product, please download the returns slip from the website and send it, along with the products you wish to return to Wigmore Medical, 23 Wigmore Street, London W1U 1PL. Returns must be notified within three working days. Temperature-controlled products or prescription medicines cannot be returned unless they are faulty or have been sent contrary to the original order.